07:00Going to work/Roll call
So that customers can ride our taxis with peace of mind, our drivers inspect their vehicles every morning with scrupulous care. All cars have built-in navigation systems, so it is important for them to be tested as well. Once the inspections are complete, then we do the roll call. We say "Good morning" and "Thank you very much" in a loud voice to put everyone in a business-like, professional frame of mind. The office then shares the notices for the day, such as important points to remember, reports, etc.
Once the inspections and the roll call are completed, the taxis leave the depot, setting the start of the working day. In the mornings, we operate our taxis mainly targeting customers commuting to work or housewives going shopping. This time is also busy with pick-ups and drop-offs at the airport. Hinomaru Kotsu offers a "Fixed Price Airport Taxi" service for transporting customers to and from Narita and Haneda Airport, so the company employs many drivers who can speak foreign languages.
Drivers can take a lunch-time break wherever they wish. Hinomaru Kotsu's motto is "Safety First, the Business Second," so breaks are also important. Once you feel properly refreshed, as a driver it is important to think about the route to take in the afternoon, by taking into consideration any events, etc. taking place on that day.
In the afternoon, we also have many customers using our taxis for sightseeing. Hinomaru Kotsu offers a "Tokyo Sightseeing Taxi" service with English-speaking drivers, which enables you to use your language skills. The company also offers a "Wagon Taxi" service that allows large groups of people to enjoy a leisurely sightseeing trip, allowing taxi drivers to take a step up in their duties.
16:30Break / Dinner
Before it gets properly busy in the evenings, we take a break and an early dinner. Also, if necessary, we use this time to go to a gas station to fill up the tank.
From the evening onward is the best time for taxi drivers to earn money. We operate our taxis targeting customers going back home from work, heading out to their evening shift work, on their way back home from drinking, those who have missed the last train, etc. From the evening to night-time, we pick up customers on the streets, but we also get dispatched to booked customers through the radio. The company has dedicated Hinomaru Kotsu taxi ranks, so we can also operate our taxis using them as a base.
03:00Back to the garage
Once the working day is done, we clean the cars. When doing the interior, we clean everything carefully, the window glass, seats, etc. We then record our mileage in our daily report, process credit card receipts, etc. Hinomaru Kotsu has a system for processing daily reports and payments automatically, aiming to reduce the paperwork to be done by the employees.