About Services

QHow much highway toll will I be charged on top of the flat fare to the airport?

Highway and the Metropolitan Express ETC tolls will be charged. The amount depends on the distanced traveled, up to a maximum of ¥1,320 for Haneda Airport and ¥3,050 for Narita Airport.

QI'd like to know more about Narita Flat Fare plan.

Narita Flat Fare is a service for customers who want to travel between Tokyo and Narita Airport at a reasonable price, available within support areas. It's a useful service especially if you are carrying multiple luggage, traveling with others, or taking an early/late flight. The service is available on the same day. Airport Flat Fare for more details.

QHow are we going to be picked up at Narita Airport?

Our driver will be waiting at the arrival gate with a welcome board. Please feel free to contact us at 03-3814-1111.

QI'd like to know more about Haneda Flat Fare plan.

Haneda Flat Fare is a service for customers who want to travel between Tokyo and Narita Airport at a reasonable price, available within support areas. It's a useful service especially if you are carrying multiple luggage, traveling with others, or taking an early/late flight. The service is available on the same day. Airport Flat Fare for more details.

QI'd like to know more about Flat-rate TDR Taxi.

Flat-rate TDR Taxi is recommended for those that want to visit Tokyo Disneyland early in the morning, those visiting Tokyo Disneyland with a family, etc. The plan is more reasonable when compared to our regular taxi fare. One taxi can hold up to 4 passengers or less depending on the amount of luggage you have. Tokyo Disney Resort Flat Fare for more details.

QI'd like to use the taxi for a few hours to tour around the city. How should I go about making a reservation and checking the fare?

We recommend our Zei Taxi for sightseeing in the Tokyo area. We can discuss about your plans through phone. Hours of service: 9:00A.M. - 5.00P.M. (except for weekends and holidays). *Reservation for trips must be made before 11:00A.M. of the day before the trip. For more details, please contact our business department at 0123-381-882. The fare for chartering a taxi is time-based: 4,650 JPY for the first hour, and additional 2,110 JPY for every 30 minutes afterwards. For more details, please take a look at the Tokyo Sightseeing Taxi page.

About Payment

QCan I use Osaifu-Keitai or electronic money to pay the fare?

We accept iD and QUICPay+. We also accept 15 types of credit cards for a quick transaction. Please click on E-payment for more details.

QWhat is Taxi Rakunori and how does it work?

Our new Taxi Rakunori gets rid of the traditional cash payment and offers a quicker transaction. Click on Taxi Rakunori on our website for more information. You can also contact our call center at 03-3814-1111 if you have any questions.

QIs there anything I should be worried about when using Taxi Rakunori?

In case you didn't use Taxi Rakunori for more than 3 months, we will need to check the validity of your card. In this case we will have to register your credit card information again.

QHow do I register for Taxi Rakunori?

[Registration For Taxi Rakunori]
1. Enter your personal information and your credit card information on our website
2. Make sure 'Taxi Rakunori' is selected as your payment method under your account information and send us an e-mail
3. You will receive a confirmation e-mail about your reservation
4. On the day you use our taxi, please show your proof of reservation
5. Receive your receipt from the driver when getting off of the taxi.
Click on Taxi Rakunori for more information on registering.

Taxi Services

QCan a taxi be used only for one day?

Our taxis can be used even if it's only for one day. If you know the route/duration of your ride, you can check the fare by using the Fare Calculator at our top page. You can also reach us by phone. If you have any questions, please call our call center at 03-3814-1111.

QIs your service available early in the morning or late at night?

We serve our customers 24/7.

QCan I hire a taxi for a personal use (instead of a business-related use)?

Our taxis are certainly available for personal use; following are some examples of how our customers use our service: picking up guests and bride and groom at a wedding, picking up guests at a funeral, picking up guests at a birthday party, visiting a hospital, etc.

QCan my client be picked up from Narita by a taxi driver?

We will pick up your client at no extra charge. Our experienced drivers will meet your client at the arrival gate and take him/her to your desired destination. Our pickup service is not limited to Narita Airport; for more information, please take a look at Airport Flat Fare page.

QHow are we going to be picked up at Narita Airport?

Our driver will be waiting at the arrival gate with a welcome board. Please feel free to contact us at 03-3814-1111.

QI'd like to visit 20-30 companies for commercial purposes. Can you guys provide me with the most efficient route?

We will provide you the best route based on our taxi records. Our qualified motor vehicle operation managers will calculate the best route from the data we've collected from previous taxi operations.

QCan we use 1BOX wagon taxis on the same day?

The number of 1BOX wagon taxis is limited. Please apply using the reservation form two weeks in advance.

QI'd like to use the taxi for a few hours to tour around the city. How should I go about making a reservation and checking the fare?

Please feel free to contact us through the 'Contact Us' page. We can discuss about your plans through phone. Hours of service: 9:00A.M. - 5.00P.M. (except for weekends and holidays). *Reservation for trips must be made before 11:00A.M. of the day before the trip. For more details, please contact our business department at 0123-381-882. The fare for chartering a taxi is time-based: 4,650 JPY for the first hour, and additional 2,110 JPY for every 30 minutes afterwards. For more details, please take a look at the Zei Taxi page.

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If for some reason your changes are not applied on the website, deleting cookies might solve your problem.

QAbout your web browser

For security reasons, please keep your web browser updated. If you have trouble accessing our website using your web browser, please try a different browser.

QWhat is the recommended web browser?

To use our reservation functions, we recommend using one of the following web browsers:

-Windows
-Microsoft Edge（最新版）
-Google Chrome（最新版）
-Mozilla Firefox（最新版）

-Macintosh
-Microsoft Edge（最新版）
-Google Chrome（最新版）
-Safari（最新版）

All of these web browsers can be downloaded for free.

Others

QI've left something inside the taxi.

If it's the same day, tell us the car number printed on your receipt and we will be able to specify the taxi with your forgotten item. If you don't have your receipt, then tell us the radio number, color of the taxi, characteristics of the driver, etc. and our staff will do our best to locate your taxi. Please refer to our Lost & Found page to learn more about how we store lost items.

QCan taxi reservations be made on the spot?

HINOMARU Call Center take on-the-day reservations asa well as future reservations 24 hours a day, 7 days a week. Reservations can be made through a online.